If something doesn't feel right, tell us

You deal directly with the roofer and your contract is with them.

If something doesn’t feel right, you’re welcome to let us know.

We don’t get involved in the work itself, that's between you and the roofer. But, we do review feedback and keep a close eye on the roofers we introduce.

If a roofer consistently falls short of expected standards, we may stop introducing them.

We use customer feedback to help maintain standards across our network.

Please fill out the form below if you wish to notify us of a negative experience.

Learn more about how we select roofers.

If something doesn't feel right, tell us

You deal directly with the roofer and your contract is with them.

If something doesn’t feel right, you’re welcome to let us know.

We don’t get involved in the work itself, that's between you and the roofer. But, we do review feedback and keep a close eye on the roofers we introduce.

If a roofer consistently falls short of expected standards, we may stop introducing them.

We use customer feedback to help maintain standards across our network.

Please fill out the form below if you wish to notify us of a negative experience.

Learn more about how we select roofers.

Our Role

You’ll be dealing directly with the roofing specialist we connect you with.

They handle all communication, site visits, quotes, and the work itself.

Your call or message goes straight through to them, so you’re able to discuss your requirements and get clear answers without any delay.

All work is carried out by independent roofing specialists, who are responsible for the service they provide, including pricing, timelines, and workmanship.

We introduce roofers who have passed our initial checks, which may include speaking with them, reviewing past work, and understanding how they operate, but we do not manage or supervise the work.

From that point on, any decisions about the job, including whether to proceed, are made directly between you and the roofer.

All work is carried out by independent roofing contractors, who are responsible for the services they provide. Images are for illustrative purposes and show the type of roofing professionals we connect you with.
Who You’re Dealing With

You’ll be dealing directly with the roofing specialist we connect you with. They handle all communication, site visits, quotes, and the work itself.
Who Carries Out The Work

All work is carried out by the independent roofing specialist you choose to work with. We do not carry out any roofing work ourselves.
Who You’re In Agreement With

Any agreement you make is directly with the roofer. They are responsible for pricing, timelines, and the work carried out.
Our Involvement

Our role is limited to introducing you to a roofer who has passed our initial checks. We don’t manage, supervise, or control the work. We don’t act as a third-party authority or dispute service - any issues are handled directly with the roofing specialist you choose to work with.
If Something Doesn’t Feel Right

You’re welcome to let us know. We review feedback and keep an eye on the roofers we introduce. If someone consistently falls short, we may stop introducing them.

Our Role

You’ll be dealing directly with the roofing specialist we connect you with.

They handle all communication, site visits, quotes, and the work itself.

Your call or message goes straight through to them, so you’re able to discuss your requirements and get clear answers without any delay.

All work is carried out by independent roofing specialists, who are responsible for the service they provide, including pricing, timelines, and workmanship.

We introduce roofers who have passed our initial checks, which may include speaking with them, reviewing past work, and understanding how they operate, but we do not manage or supervise the work.

From that point on, any decisions about the job, including whether to proceed, are made directly between you and the roofer.

All work is carried out by independent roofing contractors, who are responsible for the services they provide. Images are for illustrative purposes and show the type of roofing professionals we connect you with.
Who You’re Dealing With

You’ll be dealing directly with the roofing specialist we connect you with. They handle all communication, site visits, quotes, and the work itself.
Who Carries Out The Work

All work is carried out by the independent roofing specialist you choose to work with. We do not carry out any roofing work ourselves.
Who You’re In Agreement With

Any agreement you make is directly with the roofer. They are responsible for pricing, timelines, and the work carried out.
Our Involvement

Our role is limited to introducing you to a roofer who has passed our initial checks. We don’t manage, supervise, or control the work. We don’t act as a third-party authority or dispute service - any issues are handled directly with the roofing specialist you choose to work with.
If Something Doesn’t Feel Right

You’re welcome to let us know. We review feedback and keep an eye on the roofers we introduce. If someone consistently falls short, we may stop introducing them.

Still got questions? Let’s clear them up!

1
Do I Deal With You Or The Roofer Directly?
Once you’re connected, you’ll deal directly with the roofing specialist carrying out the work.

Your call or message goes straight to them, and they handle all communication, quotes, and the work itself.
2
Who Will Actually Carry Out The Work?
All work is carried out by the independent roofing specialist you’re connected with.

They are responsible for the quote, the work itself, and all communication with you from that point on.
3
Are You Responsible For The Work Carried Out?
No - all work is carried out by the independent roofing specialist you’re connected with.

Any agreement you make is directly with them, and they are responsible for the work, including pricing, timelines, and workmanship.

Our role is limited to introducing you to a roofer who has passed our initial checks.

We review feedback and may stop introducing roofers who consistently fall short of expected standards.
4
What Happens If Something Doesn’t Feel Right?
If something doesn’t feel right, it’s best to raise it directly with the roofing specialist you’re working with, as your agreement is with them.

You’re also welcome to let us know. We review feedback and keep an eye on the roofers we introduce.

If a roofer consistently falls short of expected standards, we may stop introducing them.
5
Are The Roofers Insured And Qualified?
We ask for details such as public liability insurance, experience, qualifications, accreditations and examples of past work before introducing a roofer.

We may review the information and examples provided to get a sense of how they work.

However, we always encourage confirming details like insurance and qualifications etc directly with the roofing specialist before going ahead.

All work and any guarantees are provided by the roofer.
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