Effective Date: 01/12/2024
Last Updated: 26/07/2025

1. Introduction

This Privacy Policy explains how National Roofing Group (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit https://nationalroofinggroup.co.uk/ (“website”).

This website is operated by Ready Set Punk! LTD as a marketing and lead generation platform. For data protection purposes, Ready Set Punk! LTD is the data controller.

Ready Set Punk! LTD is registered with the UK Information Commissioner’s Office (ICO) under registration number ZC082059.

We do not provide roofing services directly. Enquiries submitted through this website are forwarded to selected independent third-party service providers, which may include roofing and home services businesses, who are solely responsible for any further contact, quotations, and service delivery.

By using this website, you acknowledge and consent to the data handling practices outlined in this Privacy Policy, including the forwarding of your enquiry details to a relevant service provider and the sending of a one-time SMS or email confirming your enquiry.

2. What Information We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, email address, phone number
• Contact Data: Information you provide via our contact form, email, or phone
• Technical Data: IP address, browser type, operating system, referral source, and website usage data via cookies and analytics tools
• Marketing Preferences: Your communication preferences where applicable
• Call Data: If you contact us by phone, calls may be recorded for training, quality assurance, and compliance purposes

3. How We Collect Your Data

We collect personal data through:

• Direct Interactions: When you submit a form, email us, or contact us by phone
• Automated Technologies: Cookies, tracking technologies, and analytics tools when you browse our website
• Third-Party Platforms: Advertising platforms such as Google Ads or Meta platforms where applicable
• Call Recording Systems: Calls may be recorded using third-party call tracking tools for compliance and quality purposes

4. How We Use Your Data

We use your personal data to:

• Respond to enquiries submitted through the website
• Forward enquiry details to selected independent third-party service providers for follow-up
• Send a one-time SMS and/or email confirming your enquiry and providing relevant next-step information
• Improve website functionality and user experience
• Monitor and record calls for training, quality assurance, and compliance
• Comply with legal or regulatory obligations
• Send marketing communications only where explicit consent has been given

5. Legal Basis for Processing

Under UK GDPR, we process personal data on the following legal bases:

• Consent: Where you submit your details and consent to your information being shared with selected service providers for the purpose of responding to your enquiry
• Legitimate Interests: To operate, manage, and improve our marketing platform, prevent fraud, and ensure service quality, provided these interests do not override your rights
• Legal Obligation: Where processing is required to comply with applicable laws or regulatory requirements

6. Data Sharing and Third Parties

We do not sell personal data. However, we may share your personal data with:

• Independent Service Providers: Selected third-party service providers who receive your enquiry details in order to contact you about your enquiry. Once your data is shared, these providers act as separate data controllers and are responsible for their own data handling practices
• Call Tracking Providers: Used for call monitoring and recording for training, quality assurance, and compliance purposes
• Automation Tools: Used to securely transfer enquiry data to service providers. These tools act as data processors and do not use your data for their own purposes
• Messaging Providers: Used to send a one-time confirmation SMS related to your enquiry
• Legal or Regulatory Authorities: Where required by law or for fraud prevention

We are not responsible for the data handling practices of third-party service providers once your data has been shared. We encourage users to review the privacy policies of any service providers who contact them.

7. Data Retention

We retain personal data only for as long as necessary:

• Enquiry Data: Up to 12 months unless required for ongoing communication or legal purposes
• Marketing Data: Until you withdraw consent
• Technical and Analytics Data: Retained according to cookie and analytics provider policies
• Call Recordings: Retained for up to 12 months unless required for compliance or training

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Restrict or object to data processing
• Request data portability where applicable

To exercise these rights, contact us at:

📧 Email: [email protected]

You also have the right to lodge a complaint with the UK Information Commissioner’s Office:
https://ico.org.uk/

9. Security Measures

We take appropriate technical and organisational measures to protect your personal data. However, no internet transmission or storage system is completely secure, and users submit information at their own risk.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and analyse usage. You can manage your cookie preferences through your browser or via our cookie consent tool.

For more information, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

📧 Email: [email protected]

Data Controller: Ready Set Punk! LTD
ICO Registration Number: ZC082059