Privacy Policy
Effective Date: 01/12/2024
Last Updated: 26/07/2025
1. Introduction
This Privacy Policy explains how National Roofing Group (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit https://nationalroofinggroup.co.uk/ (“website”).
This website is operated by Ready Set Punk! LTD, a company registered in the United Kingdom, as a marketing platform. For data protection purposes, Ready Set Punk! LTD is the data controller.
Ready Set Punk! LTD is registered with the UK Information Commissioner’s Office (ICO) under registration number ZC082059.
We do not provide roofing services directly. Enquiries submitted through this website are forwarded to independent third-party service providers, who are responsible for any further contact, quotations, and service delivery.
By submitting an enquiry through this website, you agree to your information being used as outlined in this Privacy Policy, including being shared with a relevant service provider and receiving a one-time confirmation message relating to your enquiry.
2. What Information We Collect
We may collect and process the following types of personal data:
• Identity Data: Name, email address, phone number
• Contact Data: Information you provide via our contact form, email, or phone
• Technical Data: IP address, browser type, operating system, referral source, and website usage data via cookies and analytics tools
• Marketing Preferences: Your communication preferences where applicable
• Call Data: If you contact us by phone, calls may be recorded for training, quality assurance, and compliance purposes
3. How We Collect Your Data
We collect personal data through:
• Direct Interactions: When you submit a form, email us, or contact us by phone
• Automated Technologies: Cookies, tracking technologies, and analytics tools when you browse our website
• Third-Party Platforms: Advertising platforms such as Google Ads or Meta platforms where applicable
• Call Tracking Systems: Calls may be recorded using third-party tools for compliance, training, and quality purposes
You will be notified at the start of any call if call recording is in place.
4. How We Use Your Data
We use your personal data to:
• Respond to enquiries submitted through the website
• Share your enquiry details with relevant independent service providers so they can contact you regarding your request
• Send a one-time SMS and/or email confirming your enquiry and providing next-step information
• Improve website functionality and user experience
• Monitor and record calls for training, quality assurance, and compliance
• Comply with legal or regulatory obligations
• Send marketing communications only where explicit consent has been given
We only share your details with service providers relevant to your enquiry.
5. Legal Basis for Processing
Under UK GDPR, we process personal data on the following legal bases:
• Consent: Where you actively submit your details and request to be contacted by a relevant service provider
• Legitimate Interests: To operate, manage, and improve our platform, prevent fraud, and ensure service quality, provided these interests do not override your rights
• Legal Obligation: Where processing is required to comply with applicable laws or regulations
6. Data Sharing and Third Parties
We do not sell personal data. However, we may share your personal data with:
• Independent Service Providers: Third-party contractors who receive your enquiry details in order to contact you about your request. Once your data is shared, these providers act as independent data controllers and are responsible for their own data handling practices
• Call Tracking Providers: Used for call monitoring and recording for training, quality assurance, and compliance
• Automation Tools: Used to securely transfer enquiry data to service providers. These act as data processors and do not use your data for their own purposes
• Messaging Providers: Used to send a one-time confirmation SMS or email
• Legal or Regulatory Authorities: Where required by law or for fraud prevention
We encourage users to review the privacy policies of any service providers who contact them.
7. Data Retention
We retain personal data only for as long as necessary:
• Enquiry Data: Up to 12 months unless required for ongoing communication or legal purposes
• Marketing Data: Until you withdraw consent
• Technical and Analytics Data: Retained according to cookie and analytics provider policies
• Call Recordings: Retained for up to 12 months unless required for compliance or training
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Restrict or object to data processing
• Request data portability where applicable
To exercise these rights, contact:
You also have the right to lodge a complaint with the UK Information Commissioner’s Office:
https://ico.org.uk/
9. Security Measures
We take appropriate technical and organisational measures to protect your personal data. However, no internet transmission or storage system is completely secure, and users submit information at their own risk.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality and analyse usage. You can manage your cookie preferences through your browser or via our cookie consent tool.
For more information, please refer to our Cookie Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Data Controller: Ready Set Punk! LTD
ICO Registration Number: ZC082059