Effective Date: 01/12/2024
Last Updated: 26/07/2025

1. Introduction

This Cookie Policy explains how National Roofing Group (“we”, “us”, “our”) uses cookies and similar tracking technologies on https://nationalroofinggroup.co.uk/ (“website”).

This website is operated by Ready Set Punk! LTD as a marketing and lead generation platform.

For information on how we collect, use, and protect personal data, please refer to our Privacy Policy.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function correctly, improve user experience, analyse site usage, and support advertising and marketing activities.

Cookies may be set by us or by third-party services we use.

3. Types of Cookies We Use

(a) Essential Cookies (Strictly Necessary)

These cookies are required for the website to function properly and cannot be disabled. They support core functionality such as:

• Website security
• Managing cookie consent preferences
• Enabling form submissions and enquiry routing

Examples include session cookies, security tokens, and form submission tracking.

(b) Performance and Analytics Cookies

These cookies help us understand how visitors interact with the website so we can improve performance, usability, and conversion effectiveness.

They may track anonymised information such as page views, scroll behaviour, interaction patterns, and call or enquiry attribution.

Tools used may include:

• Google Analytics
• Hotjar (behavioural analytics and user interaction insights)
• Call tracking and attribution tools

These cookies are only set where you have provided consent.

(c) Functional Cookies

These cookies enable enhanced functionality and personalisation. While not strictly necessary, they improve usability and convenience.

Examples include:

• Remembering device or browser preferences
• Supporting form usability features
• Improving session consistency

(d) Advertising and Targeting Cookies

These cookies are used to deliver relevant advertising and measure the effectiveness of advertising campaigns. They may track browsing behaviour across websites.

Platforms that may use these cookies include:

• Google Ads
• Meta platforms (Facebook and Instagram)
• Other advertising or remarketing networks

These cookies are only set with your consent.

4. Third-Party Cookies

Some cookies may be placed by third-party services we use for analytics, advertising, automation, call handling, or user interaction analysis.

These third parties may include, but are not limited to:

• Google (Analytics and Ads)
• Hotjar (user behaviour and interaction analytics)
• Call tracking and telephony providers
• Automation and workflow tools
• Messaging and communication services
• AI-powered call handling services

Each third party is responsible for its own cookie usage and privacy practices. We encourage users to review the cookie and privacy policies of any third-party providers they interact with.

5. Managing and Controlling Cookies

You can manage or disable cookies through your browser settings. Guidance for popular browsers:

• Chrome: chrome://settings/cookies
• Firefox: about:preferences#privacy
• Safari: Preferences > Privacy
• Edge: edge://settings/content/cookies

You can also manage online advertising preferences at:
https://www.youronlinechoices.com/uk/

Please note that disabling cookies may affect website functionality, including form submissions and confirmation messages.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

7. Contact Us

If you have any questions about this Cookie Policy, please contact us:

📧 Email: [email protected]